Job Description

Salesforce Administrator

Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.

See how you can make a difference with the support of strong leadership and a team environment.

Versant Health: Making Healthy Vision a Reality for Everyone

The Salesforce Administrator is responsible for the overall administration, configuration, support, maintenance, and continuous improvement of the Salesforce platform. This role partners closely with business leaders, stakeholders, and subject matter experts to understand business requirements and translate them into scalable Salesforce solutions that improve operational efficiency, data quality, reporting capabilities, and user adoption. The Salesforce Administrator serves as the primary administrator for the Salesforce environment, driving the implementation of best practices related to system administration, security, automation, reporting, data governance, and release management.

Platform Administration & Support

• Serve as the primary system administrator for the Salesforce environment.
• Manage user accounts, profiles, permission sets, permission set groups, role hierarchy, sharing rules, and security settings.
• Maintain system integrity, stability, and performance through ongoing administration and monitoring.
• Perform regular system audits and proactively address data quality, security, and configuration issues.
• Evaluate Salesforce releases and coordinate testing and implementation of new functionality.

Automation & Configuration

• Design, develop, and maintain Salesforce declarative solutions including Flows, validation rules, formula fields, approval processes, assignment rules, custom objects, page layouts, and Lightning pages.
• Continuously optimize business processes through automation and scalable configuration solutions.
• Troubleshoot and resolve system, configuration, and workflow issues

Business Partnership & Requirements Gathering

• Collaborate with stakeholders across Sales, Client Management, Provider Enrollment, and other business functions to gather requirements and document business processes.
• Translate business requirements into practical Salesforce solutions that align with organizational goals.
• Assist with testing and validation of system enhancements and changes.

Reporting & Analytics

• Design, develop, and maintain reports, dashboards, and analytics that provide meaningful business insights and support decision-making.
• Partner with leadership teams to identify key metrics and develop reporting solutions that improve visibility into performance and operational outcomes.
• Monitor data quality and reporting accuracy across the Salesforce platform.

Data Management & Governance

• Maintain data integrity through data governance standards, validation controls, duplicate management, and ongoing monitoring.
• Support data imports, exports, cleansing initiatives, and migration efforts using approved tools and processes.
• Document and maintain Salesforce configuration, business processes, and administrative procedures.

Integrations & Release Management

• Support and maintain integrations between Salesforce and other business systems.
• Coordinate system enhancements through sandbox development, testing, user acceptance testing (UAT), and production deployment.
• Participate in project planning, solution design, implementation, and post-deployment support.

Training & User Adoption

• Provide end-user support and troubleshooting assistance.
• Develop training materials and conduct training sessions for new and existing users.
• Promote Salesforce best practices and drive user adoption throughout the organization.
• Serve as a trusted advisor to stakeholders regarding Salesforce capabilities and platform strategy.

Additional Responsibilities

• Complete all required documentation in accordance with departmental standards.
• Perform additional duties and special projects as assigned.

Experience, Education, and Certifications/Licenses:

Education - Bachelor's Degree - Required - Notes: An equivalent combination of education and experience will be considered in lieu of a Bachelor's degree.

Experience - 5 Years - Required - Notes:5+ years of Salesforce Admin experience supporting Salesforce Lightning environmentsExperience building and maintaining Salesforce Flows, platform automation, reports and dashboardsExperience managing users, security settings, permission sets, and role hierarchiesExperience gathering business requirements, translating them into solutions, and documenting and maintaining the documentation library and version control

Licenses and Certifications - SFDC Certification - Required - Notes:

Experience Preferred

• Experience with Microsoft Excel and Salesforce Dataloader
• Experience working with system integrations and APIs
• Experience in insurance or healthcare industries

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

We offer a comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

This role is compensated on an hourly basis. The expected hourly pay range for this position is $100,000 – $115,000 per hour, based on factors such as experience, skills, and role requirements. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles—Perspective, Care, Drive, and Ownership—which shape how we work, lead, and grow together.

Our Management Team is committed to fostering a strong and supportive culture, cultivating a thriving work environment, providing clear direction, optimizing resources, enabling innovative solutions, and driving meaningful results.

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